TERMS AND CONDITIONS:

You may wish to print out these Terms and Conditions, or we can email these to you on request. You can request the 'Terms and Conditions' by sending an email to shop@thebridgeheads.com. YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY OUR TERMS AND CONDITIONS.

General

These terms and conditions contain the whole of our agreement relating to your purchase, together with our website prices and contact details.

Privacy Guarantee

We will not rent or sell your name, address, email address, payment information or personal information to any third party without your permission. If you have purchased from our store, subscribed to one of our newsletters and/or entered any of our competitions, or advised us of your email address, postal address and telephone number, we may occasionally update you on news and special opportunities via email, post and/or telephone.

Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Terms and Conditions at any time without prior notice. Please periodically review our Terms and Conditions for changes. If you have any questions, or would like further clarification, please contact us via email on shop@thebridgeheads.com.

On dispatch of your item, we will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates are estimates only. Should an item not arrive within the estimated period, please note that we cannot investigate the non-arrival of your item until the expiry of 21 days from our original shipment date to you. Please refer to the date shown on your ‘Dispatch Information Email’ to confirm this date.

Note: It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to refund, exchange or resend the order to the correct address at our expense.

Delivery Options

All our products are being sent by standard Royal Mail Service and are only dispatched after we receive your payment. If an item has been lost in transit, we may not dispatch a replacement item immediately. Resent or Replacement items will be dispatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted. This may include waiting up to 30-45 days from dispatch for Undelivered Mail to be returned to us, depending on the delivery country.

All non-delivery claims must be received within 45 days of our original shipment date to you. Please refer to the date shown on your ‘Dispatch Information Email’ to confirm this date.

We must be notified prior to a return being performed. A customer service representative will evaluate your return request and provide you with a “Returns Form” which must accompany all returns. Full return instructions are provided on the returns form. We will only accept returns for the following:

- Goods damaged or faulty prior to delivery
- Goods supplied incorrectly
- Goods that vary from their description on the website

Note:
- All returns must be received by us within 60 days of our original shipment date to you. Please refer to the date shown on your ‘Dispatch Information Email’ to confirm this date.
- Our Returns Form must accompany your return. Any return that is not accompanied by this form will not be given priority or may be ineligible for return. Any ineligible item will be returned to you.
- Goods are to be returned to us at your expense in an unused, unopened condition without the seals or wrapping being removed or broken.

In the unlikely event that you receive a damaged or defective product, we will exchange or refund the product price via the original method of payment only. If you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the return with the Return Form. You must return defective or damaged goods within 60 days of our original shipment date to you. Please refer to the date shown on your ‘Dispatch Information Email’ to confirm this date.

Out of Stock Items

All products that we offer are subject to availability. In some cases we are awaiting or researching stock information from one or more of our suppliers.

Cookies

When visiting or purchasing from our sites, 'cookies' are left on your PC to enable you to track your orders and to allow us to supply other mutually helpful information. Cookies enable our systems to recognise your browser and welcome you back to the Store.

What are Cookies?

Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.

We recommend that you leave your Cookies enabled otherwise you may not be able to shop with us. Our cookies do not send us back any information about your computer or any other information on your hard drive.

Communication and Marketing

By purchasing from our website and providing us with your email, postal address and/or telephone number you consent to receive communication from us about our latest products and special offers.

Opting out of Communication

You have the choice to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing material from us and/or selected third parties we recommend you opt-out by sending an email with subject ‘Unsubscribe’ to shop@thebridgeheads.com.

Promotional, Discounts and Voucher redemption

One Voucher or Promotional Discount per person per campaign is allowed, irrespective of the number of email addresses, Card Holder addresses or Delivery Addresses the individual may possess.

General

We reserve the right to alter prices to take into account forces beyond our control (e.g. currency fluctuations).

We will not be liable for any loss or damage caused by us, our employees or our agents in circumstances where:

    * there is no breach of duty of care owed to you by us or by any of our employees or agents;
    * such loss or damage is not a reasonably foreseeable result of any such breach;
    * any increase in loss or damage results from breach by you of any of these terms and conditions; or
    * such loss or damage relates to any business or non-consumer loss or damage including, without limitation lost data, lost profits and business interruptions.

We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on album detail pages or on the website, which may contain technical inaccuracies or typographical errors.

We reserve the right to refuse to supply any person or company for any reason. Any abusive language directed at our Customer Service Representatives will not be tolerated and may result in the cancellation of your order!

If any part of these Terms and Conditions are declared void for unfairness pursuant to the Unfair Terms in Consumer Contract Regulations 1999, the remaining contract shall only continue to bind the parties if it is capable of continuing in existence without the unfair terms.

These Terms and Conditions contain the whole of our agreement relating to your purchase, together with our website prices and contact details. To protect your own interests please read our terms and conditions carefully before placing an order. Once you place an order, you fully agree with all terms and conditions. If you are uncertain as to your rights or want any explanation about our terms and conditions please write to our customer service centre at the address provided.

You will become the owner of your purchases once we have received your full payment for such purchases. However, you shall not obtain any right of copyright (or similar rights) in your purchase, of which any unauthorised use including copying, letting for hire or sale is strictly prohibited.

All designs, graphics and other artwork (including the selection and arrangement of text and graphics) is and remains the copyright of The Bridgeheads, although permission is granted to you to electronically copy and hard-copy print portions of our website for the sole purpose of placing an order, reading the terms and conditions with more ease or using this website for your shopping. Any other use is strictly prohibited.

These terms and conditions became valid on 31th January 2009.